Equipment Maintenance

NOTE:  Please see the areas of our expertise and call us to get a prompt quote!

Repairs: Factory-authorized repair is provided for barcode, data capture, POS (point-of-sale), RFID, laser, computer and office equipment. We support a multitude of vendors. Whichever type of repair or service you require, we will accommodate through annual service, time-and-material or flat rate plans.

Annual Service Plans are a convenient once-per-year expenditure for your equipment repairs. Depot level plans are available for barcode, data capture, and POS receipt printers. Onsite repairs are available for barcode & data capture equipment, laser/color printers, desktop PC's, network servers, POS and RFID equipment.

Time-and-Material repairs require the customer to send in damaged equipment for a repair estimate. Customer must approve estimate before repair is completed. 

Flat Rate repairs are performed on barcode scanners, POS printers/terminals, main boards and power supplies. Customer will inform us of equipment malfunction and we will provide fixed-rate price based upon possible diagnosis. Upon approval, equipment will be repaired regardless of final diagnosis. Flat rates available for depot level service.

Onsite Service is offered on automatic identification/data capture (AIDC), point-of-sale (POS), RFID, laser and computer equipment. No authorization is required for onsite service plans, call with your service plan number and technicians are dispatched. Onsite service can be obtained through annual service plans in three response levels, 4-hour, 24-hour and 48-hour.  Annual Service Plans include all parts (except consumables), travel, labor, and two preventive maintenance checks per year.  No zone charges are ever applied.

Depot Service is offered at depot repair centers located throughout the United States, Canada, and the United Kingdom, enabling us to repair equipment right down to the component level. Convenient return services allow equipment to be repaired and returned within 48 hours. Depot service plans include all parts (except consumables), labor and standard return shipping charges.  Depot plans with loaners are also available.

Renewals for your service plans are as easy as 1-2-3. We will remind you in plenty of time when your plan comes up for renewal. A renewal form complete with expiration date, serial number(s), covered options, renewal cost, and any available upgrades is sent 60 days prior to the expiration date.  This form gives customers the option of signing, giving a PO number and faxing back.  We make every effort to help customers remember to renew their service plans; friendly notifications are sent out at 45, 30 and 15 days prior to expiration date.

Spare Parts:  We have thousands of OEM spare parts and print heads in stock for most barcode and POS printers on the market. In addition, we provide trained technical support for spare parts identification and installation absolutely free. All spare parts and print heads are 100% guaranteed and backed by OEM warranties.  We never require a minimum order and there is no extra charge for same day shipping.

Ordering parts is simple and convenient through our friendly customer service department. Customers can also receive quotations, check order status and ship dates all through our online parts system.

Installations

Equipment installations are available on barcode printers, scanners, point-of-sale systems, PC's, laser printers, laptops, wireless networks, RFID, video surveillance and more.  Our team will manage all aspects of any installation or deinstallation project you may have. Projects can be customized and scalable to meet your needs. Whether the project requires installs to be pre-scheduled or scheduled off-hours, we can accommodate. The capacity of our onsite field staff allows us to perform many successful multi-site installs nationwide.

Our service experts will configure, stage, test, and load applications prior to installation to maximize equipment performance and minimize operational disruptions. Training on the proper operation, safety, and application of newly installed equipment can also be provided.

Tracking the progress of any installation project is simple through our custom web-based portal. This portal provides customers with real-time project status.

Wireless Network Services (WNS)

Site Surveys

Industry standard Certified Wireless Network Administrator (CWNA®) certification qualifies us to perform a complete, professional analysis of your site to determine the equipment needed and placement for optimum performance of your wireless network. Upon completion, you will receive a hard copy of our Professional Site Survey Report, free.

Installations

Our CWNA® team will install your equipment according to the terms specified in your Site Survey Report. Our engineers are also BiCSi certified to handle all wiring and cabling needed to complete your installation. Connectivity is guaranteed for one full year.

RF Express

For small businesses (up to 35,000 square feet) we offer our RF Express service. With RF Express, our engineers will perform a site survey and installation on the same day for one low price.

Logistics

Our Wireless Network Services administration team is responsible for the logistics surrounding your wireless project. From scheduling site surveys and installs to coordinating the technicians, they make the process as convenient as possible.

Video Surveillance

Site Analysis

Our Security Services team will analyze your site to determine the optimum placement of your surveillance cameras to provide the most extensive coverage possible.

Installations

Video surveillance installation services cover camera mounting and focus, monitor installation, DVR installation and configuration, plus wireless bridging of cameras. Our engineers are BiCSI certified to handle all wiring and cabling required.

Training

In order for any business to gauge actual ROI of a recent rollout, it is essential that new equipment be utilized in the way for which it was purchased, accomplished only through proper training.

As part of any rollout or installation project package, we will include training upon customer's request.  Our factory-trained field engineers can educate on-site staff as to the safety and proper operation of newly installed equipment along with any additional product functionality and features required.

There are various training packages available. Should you choose on-site training or online ‘webinar' training, you can be assured that we will thoroughly train your staff in the safe and correct usage of your new equipment.